Swans TV and Matchday Video

Yankee_Jack

Key Player
I have the Swans App on iOS and Android devices. Since a upgrade (!?!) downloaded early last month, my "Watch" video feed has failed to connect and present video. It just displays the progress grapic for a little while then presents the error message.

From the same internet connection - last Saturday I had this problem with iOS, but I could receive the video on an Android device and through a PC / Web browser from the Club's web site.

It's annoying because I can easily project the video feed from my iPAD (iOS device) on to my big screen TV .... and voila, it's like sitting in the stadium.

As anybody else experienced a similar problem?

I have emailed Rebecca Edwards Symmonds at the Club (head of Commercial), and she has usually been very prompt in replying. On notifying her again of the problem last Saturday I have not received a response yet.
 

CroJack

Key Player
I have the Swans App on iOS and Android devices. Since a upgrade (!?!) downloaded early last month, my "Watch" video feed has failed to connect and present video. It just displays the progress grapic for a little while then presents the error message.

From the same internet connection - last Saturday I had this problem with iOS, but I could receive the video on an Android device and through a PC / Web browser from the Club's web site.

It's annoying because I can easily project the video feed from my iPAD (iOS device) on to my big screen TV .... and voila, it's like sitting in the stadium.

As anybody else experienced a similar problem?

I have emailed Rebecca Edwards Symmonds at the Club (head of Commercial), and she has usually been very prompt in replying. On notifying her again of the problem last Saturday I have not received a response yet.
I haven't had any problems lately watching the Swans games via Swans Live TV on my Mac and Android phone. On my Mac I can't watch the video stream through Safari browser, but no problem with Chrome, Firefox and Opera. I've never had any problems with Android Swans TV app.

@Yankee_Jack have you recently updated iOS on you iPad?
 

Ladygargar

Fox in the Box
Staff member
Can I suggest you join Stateside Jacks on fb; because lots of our American and international friends have been having issues and there’s info on there which is too much to put on here but will no doubt assist (y)

Other than that I would email the support - there’s an issue/bug with safari and apple apparently.....there are things you can do, but it’s too complicated for me to explain as I don’t entirely understand it; and because we can’t get tv in the UK anyway.......
 

Yankee_Jack

Key Player
If nothing else has changed, the upgrade to iOS 13.1.2 did the trick for me. If the App was so dependent on a particular version of iOS it should have required the version to be present before installing the App update
 
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